[Internship] Customer Service Intern

Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.

Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.

Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam

Job Description

Customer Support Operations

Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes

Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations

Contribute to a professional, collaborative, and customer-centric team environment

Performance & Process Support

Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations

Document recurring issues, process gaps, and customer pain points

Support the implementation of corrective actions

Provide reliable operational input for reporting, analysis, and continuous service improvement

Qualifications

Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field

Mandatory language proficiency: English; Optional: Japanese

Basic knowledge of database concepts and SQL

Strong customer-centric mindset and commitment to delivering a high-quality service experience

Ability to manage customer requests professionally, accurately, and with empathy

Strong communication and collaboration skills with the ability to work effectively in cross-functional teams

Reliable, structured, and service-oriented working style with strong attention to detail

Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment

Must provide a letter of recommendation from your university

Availability to work 40 hours per week

Additional Information

Be entrusted with your own area of responsibility

Receive competitive internship allowances

Join department’s outing activities

Having 01 paid leave per month

Lunch allowance, parking allowance

Disclaimer:

Bosch does not charge any fees from candidates for interview participation under any circumstances.

Bosch does not request candidates to download applications or click on any links that require fees or lack credibility.

Bosch does not collect personal information without permission.

Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels.

If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.