Cancellation and refunds

Cancelling

• A month paid once needs no cancelling: nothing renews, and the plan simply ends on the date shown on your Account page. We email you 3 days before.
• On autopay, open Plan & billing on your Account page and choose Turn off autopay. It takes one click and no one will ask you why. The same page always shows the date and amount of your next charge, so nothing comes as a surprise.
• Turning off autopay stops the next charge. It does not end the month you already paid for. You keep the plan until that period ends, and then drop to the free plan.
• Deleting your account cancels the subscription first, so you are never charged after leaving.
• Nothing you made is taken away when a plan ends. Your profile, resumes and applications stay; only the limits go back to the free ones.

When we refund

Press “Ask for a refund” next to the bill on your Account page, or write to support@1profile.app, within 30 days of the charge (after that the payment can no longer be sent back). We refund in these cases:

• You were charged after cancelling, or charged twice for the same month.
• A renewal went through on an account you had already deleted.
• Something on our side stopped you using what you paid for (an outage, a broken feature, limits that did not apply) and we could not fix it quickly.
• You paid for the wrong plan by mistake and have not used its higher limits. Tell us within a day.

When we don't

We do not refund part of a month you used. The limits were there, the AI ran when you asked it to, and that cost is already spent. We also cannot refund on the grounds that the resumes did not lead to an interview. We say plainly on the terms page that no such outcome is promised. Nothing here takes away a right you have under the Consumer Protection Act, 2019.

How a refund is paid

• Ask from the bill itself on your Account page (under Plan & billing, then Bills), or by email with the address on your account and roughly when the charge happened.
• The bill shows where your request is: requested, refunded, or declined with a reason by email.
• We answer within 2 working days and, if it is due, start the refund the same day we agree it.
• The money goes back through the payment provider you paid (Razorpay (in India) and Dodo Payments (everywhere else)) to the card, UPI ID or account it came from. We cannot send it anywhere else.
• Banks usually take 5 to 7 working days after that. The delay is theirs, not ours, and we will show you the refund reference if you ask.

If you disagree

Reply to us first. Most of this is a misunderstanding we can sort out in a message or two. If we cannot agree, you can raise it with your bank or card issuer, and the payment provider's dispute process will ask us for our side. We would much rather refund you than argue.

Contact

support@1profile.app. See the contact page for what to include and how fast we answer.