IT Service Desk Associate (Level 1) - Urgent Hiring!

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook

Collect, document, resolve and process user incidents and requests via phone/e-mail/chat

Use knowledge base in daily business

Frequently communicates with team management about new solutions and open points

Support the ITSD Global Team in developing new ways of working

Qualifications

Fresh Graduates are welcome to apply

Fluent in Business English

Strong attention to details

General IT Knowledge with focus on workplace IT

Ability of cross-functional thinking and quick problem solving skills

Customer service and solutions-oriented person, conveying genuine willingness to help

High degree of self-motivation and learning potential

Ability to work under pressure, shifting schedule and working onsite

Can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Recruitment Process: Video Recording Submission > Online Exam (English & Technical) > HR & Operations Interview (via MS Teams)