Project & Service Delivery Lead, Enterprise Applications & Managed Services

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

We are seeking an experienced Project & Service Delivery Lead to manage a business-critical enterprise application managed-services engagement covering SAP, IBM, HCL, Java/Spring, Microsoft technologies and supporting infrastructure.

The role will be responsible for overall project governance, service delivery, SLA management, multidisciplinary team coordination, application change delivery, cybersecurity remediation, disaster recovery readiness, OEM/vendor coordination and stakeholder management.

Key Roles & Responsibilities

Project & Service Delivery

Lead end-to-end project and managed-services delivery across enterprise applications and supporting platforms.

Establish delivery plans, governance mechanisms, operational reviews and management reporting.

Act as the primary coordination point between customer stakeholders, technical teams, OEMs and other service providers.

Track project/service risks, dependencies, escalations and corrective actions through closure.

SLA & Operations Governance

Drive SLA-based service delivery covering incidents, service availability, application health and operational performance.

Monitor critical incidents and ensure appropriate escalation, root-cause analysis and preventive actions.

Conduct periodic service reviews and provide delivery/SLA status reporting to stakeholders.

Team Leadership

Coordinate multidisciplinary teams across SAP ERP, IBM WebSphere/BAW/DB2/IAM, HCL DX/Connections/Leap, Java/Spring, Microsoft SSRS and infrastructure services.

Plan resource allocation, priorities, task ownership and technical dependencies.

Facilitate collaboration between application, database, infrastructure, security and business teams.

Change & Release Management

Govern application enhancements and Change Requests from requirement assessment through estimation, development, testing and production deployment.

Coordinate release planning, approvals, testing, documentation and production readiness.

Ensure changes are delivered through controlled change and release-management processes.

Security, Compliance & Business Continuity

Coordinate cybersecurity remediation, vulnerability and audit observations, patching and application/system security activities.

Oversee Disaster Recovery readiness, DR exercises and associated service-continuity activities.

Ensure operational and delivery activities comply with applicable customer security and governance requirements.

Stakeholder & Vendor Management

Maintain effective communication with business, IT and management stakeholders.

Coordinate with technology OEMs/vendors including SAP, IBM, HCL, Microsoft and Red Hat for technical escalations and product support.

Present service performance, delivery progress, risks and key decisions during governance reviews.

Desired Experience & Competencies

Strong experience in Project Management, Service Delivery or Application Managed Services (AMS/FMS).

Experience managing large, heterogeneous enterprise application environments.

Working understanding of ITIL-based service management, incident/problem/change management and SLA governance.

Exposure to enterprise technologies such as SAP, IBM middleware/workflow, HCL platforms, Java/Spring, databases and Microsoft technologies.

Good understanding of cybersecurity, VAPT remediation, patching, audit compliance and Disaster Recovery.

Strong stakeholder management, vendor/OEM coordination, team leadership and escalation-management capabilities.

Excellent communication, governance, planning and management-reporting skills.

Qualifications

Educational qualification:

B.E./B.Tech., M.B.A preferred

Additional Information