Google Customer Engineer

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<p><strong>Dark Wolf </strong>is looking for <strong>Google Customer Engineer</strong> to serve as a critical liaison for our Department of Defense (DOD) customer utilizing Google Platform. This role is central to ensuring the optimal adoption, efficient use, and continuous improvement of cloud services within a secure government environment. The ideal candidate will combine strong technical expertise in Google Cloud with exceptional communication and customer engagement skills, dedicated to fostering a successful cloud transformation journey for our DOD partner. This position is primarily remote and will require support out of one of the following Dark Wolf Hubs - Herndon, VA; Tampa, FL; San Antonio, TX; Colorado Springs, CO; Ogden, UT; or Omaha, NE. </p>

<p><strong>Responsibilities:</strong></p>

<ul>

<li>Working with customers to identify and define requirements, pain points, optimization opportunities, and security concerns and translate into actionable engineering tasks.</li>

<li>Generating, updating, actioning, and closing out assignment tickets in response to customer needs, evolving security concerns, optimization opportunities, and other stimuli.</li>

<li>Conducting customer engagement activities such as weekly office hours, system monitoring, customer requirement gathering, and basic engineering support necessary to ensure the proper use of Google Platform. </li>

<li>Working with users to ensure projects are optimized for usage in the platform to minimize cost on a project level-basis to ensure education around the cloud is supporting overall culture change.  </li>

<li>Collecting and providing customer feedback to the government team to inform impacts of planning decisions.  </li>

<li>Exploring opportunities for service automation - recognize and experiment with templatization for common service requests through customer consulting procedures  .</li>

<li>Compiling feedback, suggestions, best practices, and lessons learned and assist in updating documentation and communication processes as necessary to continuously improve the Zero Trust architecture and cybersecurity accreditation processes. </li>

</ul>

<p><strong>Required Qualifications:</strong></p>

<ul>

<li>Bachelor's degree in computer science or a related field</li>

<li>3+ years of experience in cloud computing</li>

<li>1+ years of experience with GCP</li>

<li>Strong facility with customer and user interaction, coaching, and requirements gathering</li>

<li>Familiarity with cybersecurity best practices or DoD/DISA cybersecurity policies</li>

<li>Strong understanding of Google Cloud services and technologies</li>

<li>Experience designing and implementing scalable, reliable, and secure cloud solutions</li>

<li>Experience developing technical architecture documents, driving design decisions, developing documentation artifacts, and presenting technical solutions to clients and executive level leaders</li>

<li>Experience with infrastructure automation using IaC tools such as Terraform</li>

<li>Strong understanding of DevOps practices and experience implementing CI/CD in cloud environments</li>

<li>Excellent communication and teamwork skills</li>

<li>Ability to work collaboratively with the broader team as well as independently</li>

<li><strong>US Citizenship and active Secret clearance</strong></li>

</ul>

<p><strong>Preferred Qualifications:</strong></p>

<ul>

<li>At least one of the following certifications: Security+, Network+, A+, Cloud+, SSCP</li>

<li>At least one Google Cloud Professional Certification</li>

<li>Experience using Gitlab Service Desk and Gitlab issue tracking </li>

<li>Experience working within Agile teams</li>

<li>Experience working with Google Cloud compliance products such as Security Command Center and Assured Workloads</li>

<li>Experience working with customers in the U.S. Public Sector</li>

<li>Experience with DoD/DISA cybersecurity policies</li>

</ul>

<p>The salary range for this position is estimated to be between $145,000.00 - $175,000.00, commensurate on experience and technical skillset.</p>

<p>We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.<br><br>In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.</p>

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