Senior Trade Support Engineer - Asian Shift

<div class="content-intro"><p><span style="font-size: 14pt;">Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.</span></p>

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<p data-path-to-node="1"><span class="">As a Senior Trade Support Engineer on the Asian shift at Geneva Trading,</span><span class=""> you will be the senior technical owner of trading support during the Asian session (Sunday–Thursday,</span> US Central evening). Operating as the front line for problem resolution, you will act as the vital intermediary between our trading teams and Core Technology teams at a time when most of the wider organization is offline.</p>

<p data-path-to-node="2">To be successful in this position,<span class=""> the ideal candidate must be highly autonomous,</span> capable of making sound real-time decisions under pressure, and adept at leading incidents through to resolution. Beyond immediate triage, you will drive root-cause fixes to prevent recurring issues, raise the standard of the shift by mentoring other engineers, own critical documentation, and automate repetitive work. Ultimately, you will serve as the senior Subject Matter Expert (SME) for the suite of trading applications and infrastructure that Geneva Trading provides to its teams.</p>

<h3 data-path-to-node="3">Essential Duties & Responsibilities</h3>

<p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">Incident Management & Troubleshooting</strong></p>

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<p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Shift Leadership:</strong> Own Trade Support coverage for the Asian session as the senior engineer on shift, providing first- and second-line investigation and utilizing strong judgment to act independently while US and EU staff are offline.</p>

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<p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Incident Response:</strong> Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, keeping trading teams informed via standard communication protocols, and writing comprehensive post-incident summaries.</p>

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<p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Technical Troubleshooting:</strong> Troubleshoot desktop and server trading applications, including the desktop trading platform, Core backend trading services, strategy applications, and issues related to orders, fills, market data, and exchange connectivity.</p>

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<p data-path-to-node="5,3,0"><strong data-path-to-node="5,3,0" data-index-in-node="0">Root Cause Analysis:</strong> Perform deep log, process, and system analysis across Linux and Windows environments to identify root causes and drive permanent fixes in collaboration with Service Owners.</p>

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<p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Operations & Deployment</strong></p>

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<p data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Market Readiness:</strong> Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session (e.g., JPX, CME Globex, ICE).</p>

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<p data-path-to-node="7,1,0"><strong data-path-to-node="7,1,0" data-index-in-node="0">Release Management:</strong> Test, deploy, and (when necessary) roll back releases and upgrades to Core backend applications and trading strategies during the Asian window.</p>

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<p data-path-to-node="7,2,0"><strong data-path-to-node="7,2,0" data-index-in-node="0">Global Handovers:</strong> Deliver high-quality shift handovers to the EU team and take ownership of open items from the US team to ensure continuous, cross-time-zone ticket progression.</p>

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<p data-path-to-node="7,3,0"><strong data-path-to-node="7,3,0" data-index-in-node="0">Trader Support:</strong> Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues to maximize their mastery of internal trading applications.</p>

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<p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Engineering, Automation & Mentorship</strong></p>

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<p data-path-to-node="9,0,0"><strong data-path-to-node="9,0,0" data-index-in-node="0">Automation:</strong> Automate recurring support tasks using scripting languages (Python, PowerShell, Bash).</p>

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<p data-path-to-node="9,1,0"><strong data-path-to-node="9,1,0" data-index-in-node="0">AI Integration:</strong> Leverage AI tools (e.g., LLM assistants, coding agents) to accelerate log analysis, triage, scripting, and documentation. Help improve the team’s AI-assisted support tooling while rigorously verifying AI output before executing on production systems.</p>

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<p data-path-to-node="9,2,0"><strong data-path-to-node="9,2,0" data-index-in-node="0">Monitoring & Observability:</strong> Build, tune, and refine monitoring and alerting systems to surface actionable alerts and reduce operational noise.</p>

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<p data-path-to-node="9,3,0"><strong data-path-to-node="9,3,0" data-index-in-node="0">Team Development:</strong> Mentor and train Asian-shift Trade Support Engineers, review ticket and handover quality, and set a high standard of excellence for the shift.</p>

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<p data-path-to-node="9,4,0"><strong data-path-to-node="9,4,0" data-index-in-node="0">Documentation:</strong> Own and continuously improve runbooks and knowledge-base articles to empower the shift to resolve issues without escalation.</p>

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<p data-path-to-node="9,5,0"><strong data-path-to-node="9,5,0" data-index-in-node="0">Project Leadership:</strong> Lead or contribute to team projects that enhance the reliability, observability, and supportability of the overarching trading environment.</p>

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<h3 data-path-to-node="10">Job Qualifications</h3>

<p data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">Education & Core Experience</strong></p>

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<p data-path-to-node="12,0,0"><strong data-path-to-node="12,0,0" data-index-in-node="0">Education:</strong> Bachelor’s degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience.</p>

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<p data-path-to-node="12,1,0"><strong data-path-to-node="12,1,0" data-index-in-node="0">Industry Experience:</strong> 7+ years of experience supporting electronic trading systems, including significant time spent as a senior or lead engineer on a trade support or production support desk.</p>

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<p data-path-to-node="12,2,0"><strong data-path-to-node="12,2,0" data-index-in-node="0">Incident Leadership:</strong> Proven track record of leading production incidents end-to-end in a critical, low-latency trading environment.</p>

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<p data-path-to-node="13"><strong data-path-to-node="13" data-index-in-node="0">Technical Skills</strong></p>

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<p data-path-to-node="14,0,0"><strong data-path-to-node="14,0,0" data-index-in-node="0">Systems & OS:</strong> Strong Linux expertise (process, memory, networking, and system diagnostics) alongside solid Windows experience.</p>

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<p data-path-to-node="14,1,0"><strong data-path-to-node="14,1,0" data-index-in-node="0">Trading Fundamentals:</strong> Detailed understanding of the trade lifecycle, order types, exchange connectivity, and the FIX protocol. Familiarity with Asia-Pacific exchanges, including their session, maintenance, and holiday schedules.</p>

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<p data-path-to-node="14,2,0"><strong data-path-to-node="14,2,0" data-index-in-node="0">Scripting & Automation:</strong> Proficiency in Python, PowerShell, Bash, or similar scripting languages.</p>

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<p data-path-to-node="14,3,0"><strong data-path-to-node="14,3,0" data-index-in-node="0">Databases:</strong> Solid database experience (MSSQL, MySQL, etc.); exposure to KDB+/q is a strong plus.</p>

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<p data-path-to-node="14,4,0"><strong data-path-to-node="14,4,0" data-index-in-node="0">Monitoring & Ticketing:</strong> Experience with monitoring and analytics tools (e.g., Splunk, Zabbix, Grafana) as well as ticketing and wiki platforms (Jira, Confluence).</p>

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<p data-path-to-node="14,5,0"><strong data-path-to-node="14,5,0" data-index-in-node="0">Applied AI:</strong> Hands-on experience utilizing AI tools (e.g., ChatGPT, Claude, GitHub Copilot) in day-to-day engineering or support workflows, paired with sound judgment regarding output verification.</p>

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<p data-path-to-node="15"><strong data-path-to-node="15" data-index-in-node="0">Soft Skills & Working Conditions</strong></p>

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