Manager, Accounts Receivable & Collections

<p>At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.</p>

<p>For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.</p>

<p>As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!</p>

<h2>Job Overview </h2>

<p><span data-contrast="none"><span class="TextRun SCXW234121119 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW234121119 BCX0">Deliver accurate accounts receivable reporting, stronger collections, and lower bad debt as a hands-on leader on our Business Operations team. Reporting to the Senior Manager of Receivables, you will own key receivables decisions, partner across the business, and help our collections and cash application work scale.</span></span></span></p>

<h2><span data-contrast="none"><span data-ccp-charstyle="Strong">Essential Duties & Responsibilities</span></span><span data-ccp-props="{"201341983":0,"335559738":120,"335559739":120,"335559740":276}"> </span></h2>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Drive timely collection of outstanding receivables across all subsidiaries by owning a monthly past-due file, partnering with collectors, and reviewing priorities with the Senior Manager.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Reduce delinquency and bad debt by developing collections strategies, resolving high-risk accounts, and managing our external collections agency, including tracking recoveries and settlement turnaround and reporting on its effectiveness.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Ensure sound financial decisions by reviewing write-offs, refunds, journal entries, and Salesforce quotes with nonstandard payment terms, and approving settlements within delegated authority alongside Legal.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Deliver accurate receivables reporting and build repeatable reports that reduce inbound questions on past-due balances, churn dates, retention records, and open cases.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Strengthen partnerships with Sales, Customer Success, Legal, Finance, and Business Applications by resolving disputes and setting payment plans.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Keep stakeholders aligned by assisting or leading recurring Collections Review and monthly leader and account manager meetings, and presenting trends, concerns, and open items with leadership to relevant audiences.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Develop and coach direct reports through regular 1:1s and performance discussions, and provide guidance to the cash application team, which remains under the Senior Manager.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Improve scalability by documenting policies and procedures and optimizing collections and receivables tools with Business Applications.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Support audit readiness and compliance as a point of contact for external audits.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>

</ul>

<h2><span data-contrast="none"><span data-ccp-charstyle="Strong">Requirements & Skills:</span></span><span data-ccp-props="{"201341983":0,"335559738":120,"335559739":120,"335559740":276}"> </span></h2>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">7+ years of progressive experience in accounts receivable, collections, credit, or cash application, including management or senior experience with decision authority and leading teams, ideally including globally distributed teams.</span><span data-ccp-props="{"201341983":0,"335559740":259}&q