Lead Implementation Engineer

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

The Lead Implementation Engineer is a technical delivery person who partners with government customers to bring OpenGov cloud software to life across the most complex and highest-stakes deployments. This role owns the end-to-end technical strategy for large, multi-module implementations, from solution architecture and data migration design through configuration, testing, and go-live, and sets the technical quality bar for the entire Implementation Engineering organization.

Acting as a trusted advisor to senior government leaders, the Implementation Engineer IV combines deep product expertise with advanced data architecture, database, and automation skills. The role translates complex customer goals, legacy system constraints, and cross-departmental workflows into scalable, governed, and maintainable solutions. Beyond hands-on delivery, the Implementation Engineer IV shapes how the organization works: defining standards and reusable frameworks, coaching senior and mid-level engineers, resolving escalated technical risk, and driving the process and product improvements that make implementations faster, more consistent, and more repeatable for every customer.

Responsibilities

Own the technical strategy and solution architecture for the most complex, multi-module government implementations across the United States, including large-scale data migrations, multi-system integrations, and multi-department rollouts

Set the standard for configuration and data reviews across the implementation organization, approving final designs for high-risk deployments and ensuring alignment with documented requirements, product best practices, and long-term maintainability

Lead data architecture for customer migrations, defining source-to-target mapping strategies, ETL frameworks, reconciliation controls, and validation approaches that produce audit-ready data at scale

Resolve critical technical blockers escalated from active implementations, performing root-cause analysis on data integrity, performance, and configuration issues and driving corrective action with Product and Engineering

Lead requirements discovery with executive and technical stakeholders, pressure-testing assumptions, resolving conflicting departmental needs, and advising customers on design trade-offs with clear business impact

Define comprehensive test strategies and quality gates for complex deployments, and ensure test scenarios validate that configuration, integrations, and migrated data produce accurate outcomes before go-live

Serve as the senior technical advisor to government executives, Budget Directors, CIOs, and IT leadership, building long-term trust and guiding them through deployment, integration, and adoption strategy

Mentor and develop Implementation Engineers across all levels, providing technical leadership, reviewing complex configuration and data work, and building the skills and career paths of the broader engineering team

Establish and continuously improve implementation standards, playbooks, reusable tooling, and automation frameworks that raise delivery quality, consistency, and speed across the organization

Identify systemic patterns in customer pain points and lead cross-functional initiatives with Product, Engineering, Data/Integration, Project Management, and Customer Success to simplify and automate workflows at scale

Represent the voice of the customer in product and roadmap discussions, translating field insights into prioritized, well-scoped recommendations that shape the future of the platform

Evaluate and champion emerging technologies, including AI-driven automation, to accelerate migration, validation, and implementation workflows while maintaining rigorous data governance and security standards

Requirements and Preferred Experience

9 to 12 years of experience in software implementation, data migration, or technical consulting, with a proven record of leading complex enterprise or SaaS deployments

7+ years of hands-on SQL experience, including advanced query design, performance tuning, data transformation, and reconciliation across large datasets

5+ years of Python or similar scripting experience for automation, data processing, and building reusable delivery tooling

Deep expertise in database architecture and ETL and data-migration methodologies, including schema design, indexing and performance optimization, and governance of data quality at scale

Demonstrated experience designing and leading AI-driven solutions for automation, workflow optimization, and data-driven insights, using modern frameworks and AI models

Proven track record of owning multiple concurrent complex implementations end to end and of raising the technical capability of other engineers through mentorship, reviews, and formal knowledge sharing

Strong executive presence and communication skills, with the ability to influence senior government stakeholders, align cross-functional teams, and present technical strategy clearly to both technical and non-technical audiences

Exceptional attention to detail and a rigorous approach to validation, reconciliation, and sign-off, with a demonstrated ability to establish quality standards that others adopt

Comfort operating with ambiguity in a rapidly changing product environment, making sound decisions under pressure, and adapting strategy as customer needs evolve

Experience working with or within government, public sector, or regulated environments is strongly preferred

Bachelor's degree in a technical or related field; advanced degree or relevant certifications are a plus

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

Comprehensive healthcare options for individuals and families

Flexible vacation policy and paid company holidays

401(k) with company match

Paid parental leave, wellness stipends, and HSA contributions

Professional development and growth opportunities

A collaborative office environment with weekly catered lunches.