Senior Manager, Business Operations - Retail Channel Management

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong>SENIOR MANAGER, BUSINESS OPERATIONS - RETAIL CHANNEL MANAGEMENT </strong></p>

<p><span data-contrast="none">As Senior Manager, Business Operations - Retail Channel Management, known internally as Sr. Manager, Starlink Business Operations, you will run the global retail distribution function for Starlink Consumer. Regional business development leads and retail account managers win the retailers and open the doors. You make that channel healthy, and you give those teams what they need to grow it. You know how many stores we are in, how each retailer and store is performing, and what we sell in each one. </span></p>

<p><span data-contrast="none">You sit in the central Consumer Growth organization and support every region. You own the system the regional teams sell through: you help construct the demand forecast with regional leaders, the plan with S&OP and supply chain, help to set our global MSRP, how a new product is cut into a retailer, and how product is contracted and set up to sell in stores. You lead the global retail channel team, including senior managers and the retail operations leads who sit with the regions, on one set of processes and one view of the business.</span></p>

<p><strong><span data-contrast="none">RESPONSIBILITIES:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Run the global retail distribution function for Starlink Consumer. Regional business development leads and retail account managers win retailers and open doors. You run the system they sell through, and you are accountable for keeping that channel healthy and able to grow.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Lead the global retail channel team, including the central retail operations leads. Set roles, coverage, and one operating cadence for demand planning and forecasting, order processing, invoicing and payments, and overall channel performance reporting.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own one view of the channel: how many stores we are in, how each retailer and store is performing, and what we sell in each. Report sell-in, sell-through, inventory, fill rate, on-time delivery, and activation, with an owner and a date on every gap.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own the global retail demand forecast. Build it from what each retailer and product is actually selling, reconcile sell-in, sell-through, and inventory; and carry retail demand into S&OP, production, and supply planning.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Plan the channel with S&OP and supply chain. Balance retail and online inventory, set priorities when supply is tight, and keep weeks of supply, backorders, and aged orders to plan with logistics and the regional distribution centers.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Set and maintain global MSRP and the retail price architecture by product and market, with finance and the regional teams, so every retailer sells from one price file.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own how a new product is cut into retail: assortment, the materials for a retailer line review, item setup, forecast, first order, and the date it is available to sell.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own how product is contracted and set up to sell in a store, in support of the regional owner: vendor setup, item setup, and execution of the distribution or retailer agreement. You do not own the retailer relationship. You make the listing real and repeatable.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Make a new door ready to sell on day one, in support of the regional team that opened it: launch checklist, initial load-in, inventory position, merchandising and fixtures, and in-store activation.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Hold the retail-ready standard on every product shipped to a retailer: correct part numbers, UPC and barcode quality, certification marks, packaging, and pallet integrity, caught before product leaves the factory or a distribution center.</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Clear the issues that take product off a shelf, including production, inventory, and logistics problems, relabeling, returns, and replacements, and align what the retailer is told. Partner with product and platform teams on in-store activation, ordering integrations, and kit tracking.</li>

</ul>

<p><strong><span data-contrast="none">BASIC QUALIFICATIONS:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></p>

<ul>

<li>Bachelor's degree in business, supply chain, operations, engineering, or a related analytical field</li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">8+ years running retail distribution, retail operations, or supply for a global