Starlink Customer Success Specialist (Brazil)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">STARLINK CUSTOMER SUCCESS SPECIALIST (BRAZIL)</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p>

<p><span data-contrast="none">Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>

<p><span data-contrast="none">This entry-level individual contributor role will focus on supporting Starlink operations in Brazil. You will not own a book of customers. The ideal candidate is fluent in Portuguese, familiar with Brazilian invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">RESPONSIBILITIES:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own past-due balances and unapplied cash on assigned work until fully reconciled</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Communicate with Portuguese-speaking customers and internal teams to resolve issues</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask</li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Identify and improve inefficient processes to streamline future orders<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </span></li>

</ul>

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">BASIC QUALIFICATIONS:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination</span></li>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Professional proficiency in Portuguese and English, written and verbal<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </span></li>

</ul>

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">PREFERRED SKILLS AND EXPERIENCE:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience supporting customer operations, order fulfil