Manager - SLP & Security

Company Description

About Swiggy Instamart:

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 40000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 120+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Job Description

We are seeking a Manager - SLP & Security to join our organization in Kolkata, India. This role combines operational excellence with security leadership, requiring a professional who can drive service level performance while maintaining robust security protocols. The successful candidate will oversee both service delivery metrics and security compliance, ensuring organizational objectives are met with the highest standards of protection and efficiency.

Develop, implement, and monitor Service Level Agreements (SLAs) to ensure consistent service delivery and performance standards across the organization

Establish and maintain security policies, procedures, and protocols aligned with industry best practices and regulatory requirements

Conduct regular performance reviews and analytics to identify trends, gaps, and opportunities for improvement in service delivery

Manage security incidents and coordinate response procedures to minimize impact and ensure business continuity

Lead and mentor security and operations teams, providing clear direction and fostering a culture of accountability and continuous improvement

Perform risk assessments and vulnerability analyses to identify potential security threats and implement mitigation strategies

Collaborate with cross-functional stakeholders to align security initiatives with business objectives and operational requirements

Monitor and optimize security infrastructure, tools, and systems to ensure maximum effectiveness and efficiency

Prepare comprehensive reports on SLA compliance, security metrics, and performance indicators for senior management

Ensure compliance with relevant security frameworks, standards, and regulatory requirements applicable to the organization

Investigate security breaches and performance failures, documenting findings and implementing corrective actions

Manage budgets related to security tools, licenses, and operational resources

Qualifications

Proven experience (5+ years) in service level management, security operations, or related management roles

Strong knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Comprehensive understanding of security frameworks and standards (ISO 27001, NIST, CIS Controls)

Demonstrated expertise in security protocols, access controls, and data protection practices

Experience with incident management and business continuity planning

Proficiency with monitoring and analytics tools, dashboards, and reporting platforms

Strong analytical and problem-solving skills with the ability to make data-driven decisions

Excellent leadership and team management capabilities

Outstanding communication and stakeholder management skills

Knowledge of regulatory compliance requirements (GDPR, data protection laws, industry-specific regulations)

Experience with ITSM tools and ticketing systems

Proficiency in risk assessment and mitigation strategies

Preferred: Security certifications such as CISSP, CEH, Security+, or CISM

Preferred: Experience with budget management and resource allocation

Preferred: Background in IT operations or information security management

Additional Information

NA

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.