Field Services Support Coordinator - (OCP26417)

General Role Description

Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company

Role Accountabilities

·         Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records

·         Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed

·         Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist

·         Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor

·         Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor

·         Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review

·         Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity

·         Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations

General Employee Accountabilities

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

·         Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

·         Comply with all Company policies, practices, and procedures and all regulations and laws

·         Recommend viable improvements proactively

·         Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

·         High school diploma, or equivalent via education and/or work experience

·         1 year of experience in field service, technical coordination, client support, or related technical environment

·         1 year of experience in warranty administration

·         Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

·         Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

·         Demonstrated continuous improvement in areas of responsibility

·         Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook

·         Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

·         2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments

·         Bachelor of Science in electrical, mechanical, or related engineering field

·         Proficiency in Japanese and English languages, both oral and written

·         Working knowledge of ISO 9001:2015 quality management standards

·         Experience with warranty claims, shipping coordination, technical documentation, or field service records

Link to TMEIC Corporation Americas website

https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer