Customer Success Specialist

<p><strong>About Wonderschool</strong><br><br>Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.<br><br>We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.<br><br>Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.<br><br><strong>What You’ll Do</strong><br><br>Onboard and activate providers - listing live, enrolled, recruit and hire.<br>Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.<br>Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.<br>Be the voice of the provider and the program back to product, engineering, and sales.<br>Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.<br>Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.<br>Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.<br><br><strong>What You Bring</strong><br><br>2+ years in sales, account management, or customer success.<br>A background in education; early childhood education preferred.<br>Experience building products or internal tools, with hands-on comfort using AI tools.<br><br><strong>Location</strong><br><br>Based in San Francisco, in-office with the team, five days a week.</p>