Customer Success Manager

<p><strong>WHO WE ARE </strong></p>

<p>Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to <a href="https://www.zetaglobal.com">www.zetaglobal.com</a>.</p>

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">About the Role</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":279}"> </span></p>

<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We are looking for a </span><span data-ccp-parastyle="Normal (Web)">results-oriented</span><span data-ccp-parastyle="Normal (Web)"> Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>

<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>

<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">You will </span><span data-ccp-parastyle="Normal (Web)">operate</span><span data-ccp-parastyle="Normal (Web)"> with clear accountability to revenue targets, pipeline development, and account health, while </span><span data-ccp-parastyle="Normal (Web)">maintaining</span><span data-ccp-parastyle="Normal (Web)"> a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What </span><span data-ccp-parastyle="heading 3">You’ll</span><span data-ccp-parastyle="heading 3"> Do</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":281,"335559739":281,"335559740":279}"> </span></p>

<p><strong><span data-contrast="auto">Own Revenue & Account Growth</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor account performance against forecasts and identify risks and opportunities early </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<p><strong><span data-contrast="auto">Drive Strategic Client Engagement</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Serve as the primary point of contact and trusted advisor for assigned accounts </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Develop a deep understanding of partner KPIs, monetization strategies, and success metrics </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<p><strong><span data-contrast="auto">Deliver Performance & Insights</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Analyze campaign and platform performance to provide proactive, data-driven recommendations </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-lis