Automation Engineer (Starlink Customer Experience)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong>AUTOMATION ENGINEER (STARLINK CUSTOMER EXPERIENCE)</strong></p>

<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"",469777843,"Aptos",469777844,"Aptos",201341986,"1",469769226,"Aptos",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the </span><span data-ccp-charstyle="normaltextrun">ultimate goal</span><span data-ccp-charstyle="normaltextrun"> of enabling human life on Mars.</span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"",469777843,"Aptos",469777844,"Aptos",201341986,"1",469769226,"Aptos",268442635,"24",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to </span><span data-ccp-charstyle="normaltextrun">millions of</span><span data-ccp-charstyle="normaltextrun"> users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.</span></span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">As an Operations Engineer, Automation on the Customer </span><span data-ccp-charstyle="normaltextrun">Experience</span><span data-ccp-charstyle="normaltextrun"> team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.</span></span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<p><strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">RESPONSIBILITIES:</span></span></strong><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience</span></span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Build alerts and monitoring for current automation systems</span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Manage all requests and stakeholders in a scalable way</span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)</span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate</span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Design measurable and well-scoped experiments</span><span data-contrast="auto"><span data-ccp-charstyle="eop"> </span></span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-charstyle="normaltextrun">Write and maintain high-quality documentation</span><span data-contrast="auto"><span data-c